Critical Conversations in Healthcare, Third Edition

The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to: Communicate mindfullyInterpret body languageDevelop a growth mind-setWork with frustrated families, angry physicians, and uncooperative colleaguesDeal with gossip, harassment, and other tough topicsSuccessfully address workloads, management styles, and other tricky subjectsImprove the patient experienceOvercome conversation traps Read more